Can you recommend a tool for helping us perform the change control function?


Our company will be making a great number of changes to our IT infrastructure in 2012, so we're trying to plan things out as well as possible now. Are there software tools that can help us to perform the change management function? We'd like to track the changes and how they affect various departments, as well as whatever downtime or obstacles we face implementing our changes in case we need to roll back the changes and implement previous versions/older methods.

Answer this Question


2 total
Vote Up (23)


If your company has never implemented a change control process, you will want to make certain that all the department leaders are onboard to learn the importance of IT Lifecycle Management. There are courses one can take, but just the Foundations course is useful to even non-IT entities which have to rely on IT to help them to migrate from old versions to new versions. You can learn a lot about IT Service Management from this site, or from the books and certification exams they sell. Do not underestimate the power of training, because it's also a team-building exercise which can encourage the communication required to make the change management function successful.


Vote Up (17)


We're using Intachange and it's a little complex for non-IT people. But for managing difficult changes with lots of interdependencies, it's a critical part of successful change management.


Just dig the screenshot:


Ask a question

Join Now or Sign In to ask a question.
China's anti-monopoly investigation of Qualcomm is starting to disrupt its licensing business and making it harder for the U.S. company to collect royalties from the country.
Twitter disclosed the gender and ethnicity breakdown of its employees on Wednesday, less than a week after U.S. civil rights leader Rev. Jesse Jackson called on the company to release its employee diversity information.
A majority of AT&T's new smartphone customers are now choosing a plan where they pay for their phones over time, helping to drive strong second-quarter financial results, the carrier said.
Facebook's quarterly sales rose 61 percent on the strength of mobile advertising, the company said Wednesday.
Companies in hiring mode say there's a shortage of tech talent, while IT pros are upping their expectations for pay and benefits.
Six people have been indicted on charges of running an international ring that resold tickets bought through compromised StubHub accounts for some of New York's biggest concerts and sporting events.
The U.K. government has adopted ODF as its standard for the exchange of word processor and spreadsheet files between departments and with citizens and suppliers, meaning that companies and citizens will not be required to buy a particular application or software suite in order to collaborate with government staff.
Dutch intelligence services can receive bulk data that might have been obtained by the U.S. National Security Agency (NSA) through mass data interception programs, even though collecting data that way is illegal for the Dutch services, the Hague District Court ruled Wednesday.
One of the complainants in an antitrust case against Google has slammed the European Commission for apparently adopting wholesale Google's proposal to settle the case, while giving complainants no fair chance to express their views on the settlement. Meanwhile, the Commission is considering revising the terms of the settlement, according to media reports.
The trustee overseeing the carcass of Mt. Gox, once the world's largest trading platform for Bitcoin, told investors Wednesday that the company could be revived.

White Papers & Webcasts

Webcast On Demand

Transform Your IT Service Management

Sponsor: EasyVista

See more White Papers | Webcasts

Join us: