What to do about iPhone 5 fingerprint reader not working properly?

ncharles

Has anyone else experienced problems with the fingerprint reader on the iPhone 5? After it learned my fingerprint, it worked great…..for a while. Now, it works most of the time, but not always. Is there anything that a user can do to improve its performance, or is it time to visit the Apple Store?

Answer this Question

Answers

3 total
jimlynch
Vote Up (8)

I'd bring it to the Apple store ASAP. If it's something in the hardware, they might be able to replace your device or fix it for you. Given the cost of the iPhone 5S, you should get what you paid for. So head on down to your local Apple Store and see what they can do for you.

Christopher Nerney
Vote Up (8)

This appears to be a common problem, according to this Apple discussion thread.

 

Here's a potential solution:

 

"Touch ID works much better with the pad or thicker part of your finger or thumb, rather than the tip. The best and fastest way to use it is to click the home button to wake the phone ( but don't hold the button down or you'll activate Siri) and keep the pad of your thumb or finger on the button to unlock it all in one move."

 

Here's another "quick trick" designed to improve Apple's fingerscan accuracy.

sspade
Vote Up (5)

It is something that other people have noticed, as the earlier post pointed out, but I’m not certain that there is much you can do about it yourself. I would try cleaning the reader with alcohol, to get all the oils that have accumulated off.  No promises, but it might help. 

Ask a question

Join Now or Sign In to ask a question.
A bug in Apple's HealthKit -- a back-end feature in iOS 8 -- is delaying the launch of outside developers' fitness and health apps, the company said Wednesday.
Read reviews of the Moto X phone by AnandTech, IGN, SlashGear, PC World, and TechRadar. Plus: Goat Simulator chews its way onto Anroid, and Android Wear redditors discuss the Apple Watch.
Though many changes are geared toward consumers, IT shops have some new tools at their disposal as well.
If you get stuck in traffic a lot, your next car may be able to talk to other vehicles and help keep you off jammed roads.
Box foresees a significant jump in usage of its iPad and iPhone app resulting from one of the new extensions Apple will launch with the new iOS 8.
Gogo will offer in-flight connectivity with speeds at up to 70Mbps on Virgin Atlantic's aircraft, once a deal between the two companies is concluded.
Also, Disney, iHeartRadio and DramaFever get Chromecast support.
Some iPhones never die: they go to a four-story electronics mall in Shenzen, where stacks of them are sold every day.
Apple will probably release iOS 7 at 1 p.m. ET (10 a.m. PT) tomorrow, the traditional time of its mobile operating system upgrade launches.
These are the steps you should take before the next version arrives.