Why not use a prepaid mobile carrier for business use?

SilverHawk

I'm looking at picking up some smartphones for my business.  My company is pretty small, so I'll only need a handful of devices for the 3-4 people who are often out of the office, but with whom I often need to share messages and documents.  Like most small businesses, I need to keep cost to a minimum.  I've been with AT&T for quite a few years, but it seems like the data caps keep getting worse and worse, resulting in me spending more and more.  I have been generally pleased with their coverage and call quality, to be fair.  My girlfriend asked my why I didn't just go with a cheaper prepaid carrier like Boost, Metro PCS or Cricket.  My answer, "Ummmm, I don't know."  I don't have experience with these types of carriers, are they suitable for business use, or is it wiser to stick with AT&T despite my growing dissatisfaction?   

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wstark
Vote Up (3)

If you must have an iPhone, keep in mind that they are not available though prepaid carriers.  Neither are most of the very latest and greatest Android models, but there are still decent and perfectly serviceable devices available through the prepaids.  There are also some pretty terrible devices like the Samsung Intercept, so do some research on the phones you are considering.  You generally have to pay significantly more upfront for your device.  The Triumph, for example costs $280 direct from Virgin Mobile, the carrier I use, but you can usually save by buying through Amazon; the Triumph costs $230, for example.

 

I switched from a traditional carrier (AT&T coincidentally), to a prepaid mobile carrier about two years ago.  I went with after considering a number of factors including cost, equipment and coverage area, but other prepaid carriers may work better for you depending on where you live/work.  One difference between AT&T and prepaid carriers is that some of the pre-paids don't have their own networks.  Boost and Virgin both use the Sprint network.  That is fine if you are in some area, not so good in others, so you definitely want to check a coverage map before making any decision.  You would not be a happy camper if there is limited or no service in your area and you only realized that after your purchase. 

 

The main advantage I've seen is cost savings.  The main disadvantages are somewhat limited coverage and difficulty reaching an actual human if you need customer service.  In fact, if you check the reviews of the prepaid providers, poor customer service is a common complaint.  That would be my greatest concern as a business user, where timely problem resolution is an important consideration.      

jimlynch
Vote Up (4)

Well, be careful here. You might save a few bucks in the short term but it could cost you some headaches over the long haul. AT&T at least is a known entity that has a reasonable reputation for reliability.

Do you want to entrust business communications to some small, fly-by-night carrier that you don't really know much about? I wouldn't. Sometimes you can be penny-wise and pound-foolish by trying to save money in that way.

I think it's a good idea to carefully research the reputations of these prepaid carriers before switching. Don't just jump into it, take your time and figure out if you can really rely on them over the long haul. If not, then it's probably better to stay with AT&T.

gusmiles
Vote Up (4)

Overall, not a bad idea for a small business, assuring you review the service regulations, and there are possible cons...

 

1. You usually do not get a high minute plan

2. Lack of the latest technology

3. May not be compatible with your network/servers

4. Price per minute is typically much more

5. Coverage

 

Resources:

CTIA

Wireless Telecommunications Bureau

 

Gus Miles

DNS Problems - Solutions

 

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