Why does my network printer require a restart every time we try to print a document?

bralphye

I have a problem with a printer that is connected to our office network through a USB cable to one of the workstations (which is running Windows XP). The printer almost seems to go into standby after it has been on for a bit. I do a manual restart of the printer and then it works fine. Funny thing is that it used to work. All of the drivers are up to date. What should I do to fix this?

Topic: Networking
Answer this Question

Answers

4 total
Christopher Nerney
Vote Up (22)

What kind of printer is it? If we knew the manufacturer and model, we might be able to get an answer from the company. It could be a problem specific to one model.

jimlynch
Vote Up (20)

I'd check the manufacturer's site for troubleshooting information. You may also want to try reinstalling the latest drivers to see if that helps. Good luck.

bralphye
Vote Up (19)

Sorry, I spaced on including the printer model, it's an HP Laserjet, but I can't remember the specific model off the top of my head.  Our office is closed today due to power outages, so I can't check it.  I'll give the suggestion about the bidirectional support setting a try tomorrow (assuming that we open tomorrow) and if that doesn't work I can double check the printer model.  Thanks for the help!   

stylor
Vote Up (19)

It could be a printer specific problem.  However, I've ran into a problem like this at my home, of all places, where the network consists of two computers and a shared printer.  The way I was able to resolve it was to go into the printer properties menu on the host computer and uncheck "enable bidirectional support".  Give that a try at least.

Ask a question

Join Now or Sign In to ask a question.
Users of Google Glass will get to meet and compare their techie headgear this weekend at a spot where appearance is everything.
A Space X Falcon rocket lifted off Friday afternoon for the International Space Station (ISS) from the Cape Canaveral Air Station in Florida.
Although Exadata is Oracle's most popular and mature "engineered system," some customers implementing the database machine are making mistakes that prevent them from getting the most performance out of the expensive product, according to a veteran of many Exadata projects.
Tech workers suing over an alleged no-poaching agreement among Silicon Valley firms are fighting an attempt by defendants to ban evidence that might portray Steve Jobs as a bad guy.
Vendors will tell you that the Internet of Things (IoT) has arrived. We're here to tell you that it hasn't.
Formula One racing and cryptocurrency have nearly nothing in common -- except Suzuka. The home of the Japanese Grand Prix will soon debut Japan's first bitcoin ATM.
The clock may be running out on Mt. Gox, but a consortium of investors still wants to relaunch the failed Bitcoin exchange.
Alibaba's Tmall and Taobao sites already sell everything from clothes and furniture to car tires and medicines. But soon they'll also be offering 3G data and voice call plans as well, the Chinese e-commerce giant said Thursday.
Google did little during its first-quarter earnings report to shush critics who say its Enterprise unit is a second-class citizen in its kingdom.
Five music labels have filed a lawsuit against streaming music service Pandora Music, saying the company is violating state law by refusing to pay labels and artists for its use of recordings made before 1972.

White Papers & Webcasts

See more White Papers | Webcasts

Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

randomness