Can callers tell the difference if you are using a VoIP system?


We are considering switching to a VoIP telephone system, but I have some concerns about voice call quality. I was wondering if anyone who had made the switch could tell me if they or their callers notice the difference between VoIP calls and those over traditional PBX? Thanks.

Answer this Question


2 total
Vote Up (6)

Depends. I’ve used two VoIP systems where I could tell a BIG difference. Not all the time, admittedly, but at times there would be a noticeable echo or delay, and sometimes there was clipping. This could be very annoying. I don’t think the problem was VoIP really, I think the problem was an inadequate network with either insufficient bandwidth or high latency. I’ve also used a VoIP system that was crystal clear and could have been the poster child for VoIP being awesome. That system was at a business owned by an acquaintance of mine that I’ve known for a long time, and is the kind of guy that disassembled the entire front suspension on an old Saab because a rubber bushing was making an occasional squeak, so I’m pretty sure he made certain that he had the network to support VoIP before making the switch. 

Vote Up (5)

I think it very much depends on the VoIP system you use or they use. Some will be better than others, so it's quite a variable.

Ask a question

Join Now or Sign In to ask a question.
VoIP apps and a high-density 11ac Wi-Fi network let an Oklahoma insurer scrap its desktop phones.
Google may be among the hopefuls vying to turn the New York City phone booths of the past into "communication points" of the future with free Wi-Fi and cellphone charging.
The World Wide Web Consortium wants to bring the power of social media to the enterprise.
A New York judge defended a controversial order that gave the government access to all content of the Gmail account of a target in a money laundering investigation, holding that courts have long recognized the practical need for law enforcement to seize documents if only to determine whether they fall within the warrant.
The U.S government can take action to slow the calls in other countries to abandon U.S. tech vendors following revelations about widespread National Security Agency surveillance, some tech representatives said Friday.
If you're an impulse buyer trying to reform your ways, Facebook and Twitter are not on your side.
Facebook is testing a "buy" button that lets users make purchases directly from their news feeds.
Google+ may attract some new -- and mysterious -- users after Google announced Tuesday it was abolishing its real-names policy for the profiles in the service.
Users can make group calls for free on Windows PCs, so why not tablets, too? Microsoft has solved that problem.
Tablets may be all the rage, but there's a significant turf war brewing in the U.S. PC market. Between January and May, Chromebook sales to U.S. businesses and other large institutions rose by more than 250 percent compared to the same time last year, according to a new report from market research firm NPD Group.
Join us: