Can I use my existing phones with unified communications?


Or do I need to invest in new technology?

Answer this Question


2 total
James Gaskin
Vote Up (20)

In almost all cases, you can, depending on the advanced features you want to add. Obviously, if your dream of UC includes video phones, you'll have to upgrade all your non-video phones, which probably means all of them.


But if your idea of UC means Find Me – Follow Me, IM, faxes, voice mails, and emails routed into the same inbox, your existing phones should work fine. Many times your phone controller can be upgraded, or tied into some UC features running on a computer, so you can maintain the bulk of your existing equipment. Beware of UC vendors who say "rip and replace" is your only option.


That said, most small companies change their phone systems when they move or when their equipment lease runs out. In those cases, upgrading your entire system may be cost effective in order to install equipment able to handle your UC features today and those you'll add next year.

Vote Up (16)

Hi blay,

You might want to browse this background article about Unified Communications:

IT will give you a good overview of the technology involved and might help answer your question.

Ask a question

Join Now or Sign In to ask a question.
OnBeep is readying a wearable device that will let smartphone users initiate a voice chat with a pre-defined group of people, walkie-talkie style, and to support its development the startup announced Wednesday it has closed a US$6.25 million funding round.
Twitter said late Tuesday it will remove images and videos of deceased people upon the request of family members, but it put conditions on the policy.
A tricked-out version of YouTube offering exclusive content might prove lucrative bait for Google to lure some of its users deeper into its digital video and music services.
Uber has hired David Plouffe, a former campaign manager for President Obama with deep ties to the White House, to help it enter new markets and bolster its fight against taxi competitors.
Sprint's got a new CEO and the company is getting serious about catching up to its rivals with a new family data sharing plan.
The U.S. Federal Communications Commission has the green light to collect new data on the pricing of so-called special access services, the middle-mile network services used to deliver business broadband and mobile service backhaul.
Nearly all of Facebook's outbound notification emails are now encrypted while traveling the Internet, a collaborative feat that comes from the technology industry's push to thwart the NSA's spying programs.
Microsoft has tweaked the controls in SharePoint Online to let administrators make better use of storage resources allocated to SharePoint websites.
Microsoft has developed a document management add-on for Office 365 intended for lawyers, signaling a possible interest by the company in creating vertical-industry tools for the suite.
Facebook is experimenting with a new feature that may help you determine that the story you saw is, in fact, an attempt at humor.
Join us: