Is Google Voice viable as a tool for unified communications on the cheap in a small business?


2 total
Vote Up (12)

I think it could potentially work pretty well for a small business, although I’m not sure if google has any restrictions in place for something other than personal use, which is the way I personally utilize Voice.  If a small business means just you, or perhaps one or two other people, it probably wouldn’t present a problem.  More than that and it might be too difficult to control telephone traffic coming into voice and making sure the voicemail/transcript went to the right person.  You would have to establish a new telephone number as a dedicated google voice number, and google will let you choose that number, but you would have to either notify customers, clients, etc. of the new number or forward calls to an existing number to it.  When a call comes in to the google voice number you can have it ring on your computer if you use it for voice communication, and at the same time ring your smartphone or land-line.  If you don’t answer and the caller leaves a voice mail, it will be transcribed for you to retrieve online at the google voice website as well as sent to you via email.  In my experience the transcriptions are usually good enough to tell you what the caller said, but that depends on how clearly the caller speaks, and some messages look more like your cat just sat on your keyboard than actual words.  In that case, you can just click the play button below the transcribed message and hear the original voice mail.  

Vote Up (11)

Hi SilverHawk,

I suspect that it's going to depend on the needs of the specific business. However, here's a review of Google Voice that may help answer your question.

Google Voice Review

Ask a question

Join Now or Sign In to ask a question.
A U.S. district court judge has ruled against Microsoft in the company's effort to oppose a U.S. government search warrant for emails stored in Ireland.
Google is looking to make your work day a bit more social and is taking its Google Hangouts into the business arena.
The number of government requests worldwide seeking Twitter users' data, or the removal of content, increased during the first half of 2014.
After years of cajoling their users into sharing every thought, emotion and selfie, online firms are seeing that providing more private online spaces might also be profitable.
Mobile carriers have pulled in hundreds of millions in profits through third-party charges tacked onto customers' bills without their consent, according to a report from a U.S. Senate committee.
An open-source project has released the first free application for the iPhone that scrambles voice calls, which would thwart government surveillance or eavesdropping by hackers.
Early one morning in April last year, someone accessed an underground vault just south of San Jose, California, and cut through fiber-optic cables there. The incident blacked out phone, Internet and 911 service for thousands of people in Silicon Valley.
Uber and Airbnb, which have already proved popular with travelers and urbanites with smartphones, have unveiled new features and links to other services designed to attract more business users.
U.S. Senator Patrick Leahy has introduced a new version of a bill to rein in the National Security Agency's bulk collection of U.S. phone records in an effort to strengthen legislation that passed the House of Representatives this year.
U.S. broadband providers appear to be embracing monthly data caps, but customers are confused about the amount of data they use and broadband plan options, according to preliminary findings by the U.S. Government Accountability Office.
Join us: