What features tend to push a small company to Unified Communications?


I'm a small business and exploring various options. Looking for thoughts on features to look at.

Answer this Question


3 total
James Gaskin
Vote Up (20)

Better communications, particularly when employees are located in more than one office. Having one place to go for all messages reduces confusion and saves time, although many vendors turn that into incredible productivity gains based on saving a few minutes per communication. Regard those claims with suspicion until you verity they will help your business in the way your employees go about their day.


Tying mobile communications into your office phone system does make sense. Some companies are going away from desk phones, especially for mobile employees like field service and sales. Those groups live on their cell phones, and automatically routing calls to their cell as easily as routing to an extension in the office makes good sense and saves the cost of the desk phone.


The "Find Me – Follow Me" features route calls to wherever an employee may be, whether at a desk in the office, working at home, or out in the field. Connecting with others via IM or videoconferencing proves valuable for many companies. If you run a call center of some type, UC will help manage, monitor, and program outgoing calls and route incoming ones. And by combining communications carriers, such as telephone, email, and fax, into one system, companies can save money.


When thinking of moving to UC, make a list of your communication needs before you start talking to vendors. Remote offices an issue? Mobile employees? Shared whiteboards with the ability to support multiple editors at once? Get your feature list set, based on areas in your business that can be improved by better communications, then go shopping.

Vote Up (19)

Hi cloverfield,

You might want to browse this excellent background article on Unified Communications:


Vote Up (11)

Hi cloverfield,

You might want to browse this excellent background article on Unified Communications:


Ask a question

Join Now or Sign In to ask a question.
Airbnb will hand over information on 124 of its hosts in New York to comply with a request from the state attorney general, who is investigating the legality of the service, the company said Friday.
Widely accepted projections of a shortage of mobile spectrum may not be as dire as many analysts in the mobile and tech sectors are making it out to be, according to a new study.
Gigabit broadband is coming to Silicon Valley, and it's a race to see whether AT&T's GigaPower service makes it before Google Fiber.
A U.S. lawmaker wants to rebrand the term net neutrality because its definition is confusing to many people.
In the hunt for new ways to handle growing data volumes, NTT DoCoMo and Huawei Technologies have demonstrated that LTE can be deployed over 5GHz, which today is used for Wi-Fi networks.
Is social media in general and Twitter in particular speeding up the news cycle?
OnBeep is readying a wearable device that will let smartphone users initiate a voice chat with a pre-defined group of people, walkie-talkie style, and to support its development the startup announced Wednesday it has closed a US$6.25 million funding round.
Twitter said late Tuesday it will remove images and videos of deceased people upon the request of family members, but it put conditions on the policy.
A tricked-out version of YouTube offering exclusive content might prove lucrative bait for Google to lure some of its users deeper into its digital video and music services.
Uber has hired David Plouffe, a former campaign manager for President Obama with deep ties to the White House, to help it enter new markets and bolster its fight against taxi competitors.

White Papers & Webcasts

Webcast On Demand

Cloud BI Overview: Jaspersoft for AWS

Sponsor: TIBCO Jaspersoft

Webcast On Demand

Cloud BI in Action: Recorded Webinar of Customer, Kony, Inc.

Sponsor: TIBCO Jaspersoft

See more White Papers | Webcasts

Join us: