Have HP G6 with Win8 OEM product. Wont recognize login ID

pagabow

Just got this last week preloaded. When I added my wife as a user for her home office. It started to not recognize my admin password. Had to reboot computer which would kick us both off. HP support had me do PC refresh lost some preloaded programs and such. Worked for about 2hrs. Tried to log us both in to our respective accounts. Know it wont recognize mine or the wifes login ID. Is this a known issue for Win8?

Topic: Windows
Answer this Question

Answers

3 total
jimlynch
Vote Up (15)

I'd contact the place you got it from, and/or Microsoft. You shouldn't have to jump through hoops just to login. If you can't get it resolved, get your money back and move to a new system.

ehtan
Vote Up (13)

I had not heard of this happening until your post, but then again Windows 8 hasn't been around all that long. I poked around the interwebs a little, and found examples of a few people having similar issues, but no real definitive answer.  I wonder if you could use a save point to revert back to when you don't have an issue, then reset your admin password as an open field to at least prevent you from being locked out.  Even if it works you will have an admin profile with no p/w, which is obviously not ideal, but maybe it would give you time to find an actual solution.

 

I did find a post about conflict between Windows Live passwords and Windows 8 passwords due to the Windows 8 login only allowing 15 character passwords, but this obviously doesn't sound like it applies in your case since it actually worked for a bit. Other than running through the classic checklist (caps lock on/off, num lock off), I can't think of anything off the top of my head. 

 

I wish I knew an answer for you, it must be mega-annoying. If you figure it out, post the solution, I would like to know what the issue is and how to resolve it for future reference. 

Vote Up (1)

You may try to reset Windows password with Windows password reset tool without login any Windows account, after resetting your Windows account, set a new password for your Admin account. And then restart your computer.

Ask a question

Join Now or Sign In to ask a question.
Microsoft may have retired Windows XP, but one of China's leading security vendors is trying to keep the OS threat-free, and rolling out protection software to hundreds of millions of users in the nation.
Reduce your exposure to spying eyes with sandboxing, disk encryption and more.
Just days before Microsoft retired Windows XP from public support, the company drastically reduced the price of custom support agreements that give large companies and government agencies another year of XP patches, experts reported today.
According to a new dataset, the big names in technology lag well behind actors, politicians and athletes in terms of global cultural significance
Universal Windows apps will bring with it universal pricing--which, at least for the Windows Store, will mean the option of lower prices for all. And it's live now.
Microsoft pays some companies to produce Windows 8 versions of their products. Without this type of financial assistance, or various other incentives, is Windows 8 and especially Windows Phone development worth the effort?
Tax collector has 58,000 PCs still running the aged XP; will spend $30M to upgrade to Windows 7.
Running Windows XP in a virtual machine is a safe way to continue using it once support ends. Here's how to do just that.
The looming threat of running an unsupported OS wasn't enough to save PC shipments from continuing their slide in the first quarter.
It's not just desktop users who refuse to move on from Windows XP. Thousands of websites are still enamored with the now-unsupported OS, too.
Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

randomness