How to fix black screen after Windows 8.1 update?


A friend of mine got a new Windows 8 laptop, which he then wanted to update to Windows 8.1. After the update, he only gets a black screen on boot. He can see and move the mouse pointer, but do nothing else. Any ideas on how to get his laptop functioning again?

Topic: Windows
Answer this Question


2 total
Vote Up (2)

Looks like you have a great answer already, but here's a link to the Windows support site in case you need it later on:

Vote Up (2)

It is usually caused by an AMD display adapter driver. Once you delete that driver, it will probably be ok. Here are the complete instructions from Lenovo: 


1. At the black screen, press and hold the power button until the system powers off.  This typically takes 5-8 seconds.

2. With the system still powered off, press and hold the Shift and F8 keys.

3. While still holding Shift and F8, press and release the Power button.  Continue to hold Shift and F8.

4. The Lenovo logo should appear on the screen followed by Please Wait.  Release Shift and F8 at this time.

5. The Recovery screen should appear.  If only a blank screen appears and not the Recovery screen, retry steps 1-5.

6. From the Recovery screen, click on See advanced repair options.

7. Click on Troubleshoot.

8. Click on Advanced Options.

9. Click on Startup Settings.

10. Click on Restart.

11. The PC will now reboot to the Startup Settings screen.

12. Press 4 to Enable Safe Mode as prompted.

13. The PC will now boot to Safe Mode.

14. Enter your user name and password as prompted to log into Safe Mode.

15. Open the Start screen.

16. Type “devmgmt.msc” and press Enter to start Device Manager.

17. Double-click on Display Adapters to expand the Display Adapters category.

18. Right-click on the specific AMD Radeon HD device and choose Uninstall from the menu.

19. At the Confirm Device Uninstal prompt, check the box Delete the driver software for this device and then click on OK.

20, Restart the PC.

21. The PC will now boot to Windows normally.

22. Enter your user name and password as prompted to log into your PC.

23. Make sure your internet connection is working and then run Windows Update.  Choose to install all available updates.

24. The PC should now be functioning normally.


Ask a question

Join Now or Sign In to ask a question.
No pricing yet but we've got time. The final version isn't due until late 2015.
My first experience with Windows 8 inspired bafflement and frustration. But I walked away from my first few minutes with Windows 10 with a sense of jealousy. It looks like a significant improvement, and I want it on my PC right now.
Microsoft gave the first look at its Windows 10 operating system on Tuesday, a major release that will span all hardware from PCs to phones and try to address the ills that have dogged Windows 8.
Humbled by businesses' dislike for Windows 8, Microsoft has issued a mea culpa, offered the world a first peek at Windows 10 and pledged that the new OS will delight IT executives. But the true test of whether Microsoft can move past its Windows 8 mistakes will come when Windows 10 is commercially released at some point next summer.
Microsoft's major update to its operating system, called Windows 10 and unveiled Tuesday, has been built to blend old and new in a way that will be familiar to Windows 7 users while also retaining much of its more modern tile interface.
Aware that the "if you build it, they will come" principle doesn't always apply to newly deployed IT systems, Microsoft has developed a website to help companies promote Office 365 usage among employees.
After spending the past two years in damage control mode over Windows 8, Microsoft will officially begin a new era for its OS on Tuesday, when it's expected to unveil a preview of Windows' next major version during an event focused on enterprise customers.
Microsoft, which recently announced the consolidation of several of its conferences, is now going in the opposite direction and resurrecting WinHEC, which was last held in 2008.
A tightly-guarded detail on the next version of Windows may have slipped out.
CyanogenMod has an almost one-click installer to install the community-driving ROM onto your Android device.

White Papers & Webcasts

See more White Papers | Webcasts