So this is what it takes to be voted the worst company in America. Anybody who has ever disconnected a service or canceled a gym membership over the phone knows just how stubborn representatives can be in their quest to keep your patronage, but tech media host Veronica Belmont and former Engadget editor-in-charge and (oh, the irony) current AOL employee Ryan Block stumbled into a new circle of customer "service" hell when they called Comcast to cancel their subscription--and he caught the insane, intense exchange on tape.
Instead of merely honoring the request, the Comcast rep turned aggressive, barreling down a spiral of circular questioning to try to get Block to say why he was canceling. "Why is it that you're not wanting to have the No.1 rated Internet service, the No. 1 rated TV service?" the rep borderline shrieks, over and over again. "What about those savings, those services, are you not wanting?"
"Is this a joke?" Block asks at one point. "Am I being punked?"
The craziest part about this 8-minute exchange? Block only picked up the phone himself and started recording after the rep spent about 10 minutes badgering Belmont with the same ridiculous line of questioning.
"The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone."
But hey, on the bright side the customer service rep from hell actually did wind up canceling Block's service--though Belmont had to travel to a physical Comcast store to confirm it. FIOS has never seemed so appealing, eh?
This story, "Listen to the Comcast customer service call from hell" was originally published by PCWorld.