In a recent series of interviews, IDG Enterprises's chief content officer, John Gallant, spoke with several CEOs about a wide range of current challenges facing top tech executives. Some put the customer first, and some decidedly do not.
Vineet Nayar, CEO of HCL Technologies, the $6 billion Indian outsourcing giant, literally wrote the book on a philosophy known as 'employees first, customer second.' In this installment of our CEO Interview Series, Nayar told us about how that philosophy is fueling HCL's rapid growth and why more CIOs ought to consider adopting it.
William McCracken, chief executive officer of CA Technologies, spoke about how the concept of 'business service innovation' is driving CA's business. He also discussed how CA is working to improve the customer experience, CA's unique position in a crowded management market and the company's strategy for making mobile and cloud easier to handle for IT shops.