Leadership in unlikely places

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Identify faulty systems and processes. Finger-pointing can be a hallmark of stressful times. Leaders may be tempted to suggest that employees are at fault for lackluster results, missed deadlines, and low morale. While this may be true in some instances, Jones says leaders must never rush to judgment. Instead, they should examine the systems and processes that dictate how work gets done. Frankly, they may be the culprits who are holding employees back.

"Many companies have existed for years with broken systems or misaligned processes or both," Jones says. "But, perhaps, back when customers were beating down the door and money was flowing, they were able to succeed in spite of these shortcomings. Now, of course, it's a whole different ballgame. Work to solve these structural problems and you'll find that your employees' ordinary greatness can finally shine through."

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