Verizon IM-enables Continental Airlines

Instant Messaging Planet – Most airlines have had Airfones - in-flight usable telephones built into the back of the seats - available for years. Now Continental is offering a package of Internet connectivity services via its Airfones - and it turns out that instant messaging is the most popular product in the suite. Find out what this says about the airline's business model - and wireless IM's popularity.

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