Enterprise Applications in the US Small, Medium and Large Business Markets- Market Segmentation Report

AMI-Partners – Compared against their mid-market and large business counterparts, SMBs in the United States have been slow to adopt enterprise-wide software, with only 5 percent of U.S. SMBs using CRM applications and only 3 percent using ERP/SCM applications, according to a new study by research firm AMI-Partners. In contrast, 12 percent of medium businesses (MBs) and 54 percent of large businesses (LBs) use CRM software, while 11 percent of MBs and 60 percent of LBs use ERP/SCM systems.

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