Hotspots - public WLAN access points - are hot. They're located in cafes, bookstores, and airports; some are free and some charge users. Should you be setting up a hotspot for your customers? These links will give you a feel for the market, outlining industry trends and pointing out some of the benefits and pitfalls of adding WLAN access to your business.
Source: ITworld.com Give your customers a wireless connection
Source: Mobile Business Advisor Expert: Businesses must look before leaping into Wi-Fi
Source: searchNetworking.com Broadband wireless access point buyer's guide
Source: BBWexchange.com Public wireless LAN for mobile operators
Type: White paper
Source: Alcatel Setting up a real-world hotspot
Type: Case study
Source: Wi-Fi Planet WLAN hotspot best practices for security
Source: @stake How hot are hotspots?
Source: Ottawa Business Journal Report: Free hotspots restrict revenue for Wi-Fi service providers
Source: Wireless Developer Network Report: Wi-Fi spots to mushroom 'round globe