HP says it has found industry-wide notebook memory flaw

Hewlett-Packard Co. (HP) plans to let notebook customers swap out certain memory modules that HP says are compromised by a recently discovered design flaw, the company said Friday.

HP has discovered a flaw in some notebook memory modules that causes them to fail when used in conjunction with power-management techniques in Intel Corp.'s mobile chipsets and processors, said Ronald Kasik, director of customer engineering and sustaining marketing for HP.

The flaw affects certain types of notebook memory modules made by Samsung Electronics Co. Ltd., Infineon Technologies AG and Winbond Electronics Corp., he said. Modules made by Micron Technology Inc. are subject to a different flaw related to memory clock synchronization, he said.

A Samsung spokeswoman said the company was investigating the issue. Representatives for Infineon and Micron did not immediately return calls seeking comment. Winbond is based in Taiwan, and its representatives were not available for comment.

Intel's processors use power-management techniques such as throttling back the clock speed or shutting down portions of the chip when those areas or transistors are not required by a particular instruction stream. When the chip does this, it puts the memory module into what is called self-refresh mode, Kasik said. The memory chip can move into or out of this state thousands of times a second, he said.

The problem can occur under certain conditions when the memory module tries to leave that self-refresh mode and reactivate, Kasik said. This can cause the memory module to fail, and can crash the system resulting in data loss, he said.

Micron's memory modules can fail under certain conditions when the internal memory clock and external memory clock fail to synchronize as the memory is read at a high rate of speed, Kasik said.

Users will only experience these types of system crashes under very rare conditions, Kasik said. However, HP is recommending that users of the affected notebooks download a utility from HP's Web site (http://h30090.www3.hp.com/mmrp/) that will identify whether they have one of the flawed memory modules, he said.

The affected notebooks are Compaq Evo Notebook N610c; Compaq Evo Notebook N610v; Compaq Evo Notebook N620c; Compaq Evo Notebook N800c; Compaq Evo Notebook N800v; Compaq Evo Notebook N800w; Compaq Evo Notebook N1000c; Compaq Evo Notebook N1000v; Compaq Presario 1500; Compaq Presario 2800; Compaq Presario x1000; Compaq Presario x1200; HP Compaq Business Notebook nx7000, and HP Pavilion zt3000.

Users who detect the flawed memory modules can sign up to receive a new memory module in densities of 128M bytes, 256M bytes and 512M bytes, Kasik said. The user will be given a screwdriver and instructions on how to replace the module themselves, and can return the flawed module to receive a free 32M-byte USB (universal serial bus) Thumb Drive from Trek 2000 International Ltd., an HP spokesman said.

HP believes the problem extends to any notebook manufacturer that is using memory modules from the above companies and Intel's mobile technology in their notebooks.

Spokespeople from Dell Inc. and IBM Corp. did not immediately return calls seeking comment.

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