Bossie 2010 winner: OTRS ITSM
OTRS ITSM is the most complete open source IT service management solution available today. This Web-based system has change request and SLA management covered with automated workflow, a self-service portal, personal watch lists, real-time dashboards, comprehensive impact reporting, and a new knowledge base framework. What we like most about the suite is its basis in ITIL. By building on ITIL best practices, OTRS ITSM can help you roll with the changes and keep IT services on track.
License: GNU Affero GPL
The Bossies 2010 index:
This story, "The best open source networking software: 2010" was originally published by InfoWorld.