10 business skills every IT pro must master

Here are the 10 business skills that truly matter to your career in IT. A lot

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IT business skill No. 7: Knowing how to use pronouns

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When talking to anyone: (1) Use "I" only to give examples of when you used to do things wrong. (2) "You" belongs in positive sentences, as in, "You're way ahead of me on the use of pronouns." (3) Use "we" to establish buy-in. "We take on the hard tasks and get them done." (4) Attach "they" to every wrong opinion, attitude, concept, and way of working.

These four rules are critical to presenting ideas in ways that maximize acceptance and minimize resistance, unlike those less-enlightened souls who've never figured them out.

See also:
12 effective habits of indispensible IT pros
10 hard truths IT must learn to accept
IT inferno: The nine circles of IT hell

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