The 12 most dreaded help desk requests

These 12 questions and requests are guaranteed to draw groans from practically any IT pro in the world

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9. "But I didn't download anything bad -- I swear."

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Those shady-looking porn files must have just been on the hard drive before. And someone else must have opened all those PDF attachments from unknown senders and clicked on all those questionable links from Facebook friends. How dare you accuse the computer's primary user of such outrageous actions!

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