The 12 most dreaded help desk requests

These 12 questions and requests are guaranteed to draw groans from practically any IT pro in the world

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1. "I think the printer might be jammed."

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It's one of the most common help desk calls -- and one most every help desk staffer would be happy never to hear again. Whether the jam is caused by shoddy parts, shifty users, or shiny candy (yes -- shiny candy), it's no less likely to elicit an exaggerated sigh.

PC load letter, indeed.

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