10 hard truths IT must learn to accept

Unsanctioned devices, compromised networks, downtime -- today's IT is all about embracing imperfections

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IT concession No. 5: The cloud will not fix everything (and may even break some stuff)

hardtruthsimg6.jpgCredit: Andrea Comas / Reuters

Clouds are on the IT horizon. But reliability, security, and data loss will continue to cause headaches for IT departments -- they'll just have less control.

The cloud also introduces a new problem: How to measure IT spend, especially as business users spin up cloud services without IT supervision.

"For the first time, business users have a choice between what services IT is offering and what users can requisition on their own," says Chris Pick, CMO of Apptio. "But until the CIO can get a firm grasp on what it costs to deliver IT, he or she won't be able extend meaningful choice back to business users. This will only serve to supply more oxygen to the fire of shadow IT."

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