Cisco cloud router’s rainy day
Consumer-grade Internet routers usually don’t get much attention in the tech world, but that changed this summer when Cisco got a little overzealous with its “Cloud Connect” service. The new service, delivered automatically to some users in a firmware update, was meant to allow easy remote access to router settings. The problem was that Cisco’s terms of service promised to record users’ usage histories, and banned certain behavior such as watching porn and distributing copyrighted files. The backlash prompted Cisco to apologize, change its terms of service, and provide clear instructions for rolling back to older firmware .