Tech blunders, drama, comedy!

IT pros share behind-the-scene stories of the job, from personal bloopers to bureaucratic nonsense

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Hold on to the positive

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Credit: Beau Lark

Studies show it's human nature to dwell on the negative. But once in a while, seemingly stressful situations end up as just the opposite, bringing unexpected accolades -- even apologies.

Case in point: An important customer calls about a major problem with a new server. A tech draws the short straw, finds that the problem is simple to fix, and is lauded a hero all because the on-site IT staff failed to read the manual. It's all in a day's work, but such instances are worth remembering.

More stories:

The sweet sound of a user's apology

Class project: Crash the federal data center

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