Hold on to the positive
Credit: Beau Lark
Studies show it's human nature to dwell on the negative. But once in a while, seemingly stressful situations end up as just the opposite, bringing unexpected accolades -- even apologies.
Case in point: An important customer calls about a major problem with a new server. A tech draws the short straw, finds that the problem is simple to fix, and is lauded a hero all because the on-site IT staff failed to read the manual. It's all in a day's work, but such instances are worth remembering.