The puzzling problem
Credit: Kutay Tanir
There are times when troubleshooting goes as planned. And then there are those puzzling problems that won't go away, forcing the IT staff to stubbornly examine every detail yet again and go back to the basics.
For example, a user brings in a laptop with a failed fan, random pop-ups, and BSODs, then has similar issues with the replacement. The techs try one thing after another, finally discovering the cause of the problem: A furry friend who thought the laptop was the perfect spot for a nightly nap.