Tech blunders, drama, comedy!

IT pros share behind-the-scene stories of the job, from personal bloopers to bureaucratic nonsense

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The puzzling problem


Credit: Kutay Tanir

There are times when troubleshooting goes as planned. And then there are those puzzling problems that won't go away, forcing the IT staff to stubbornly examine every detail yet again and go back to the basics.

For example, a user brings in a laptop with a failed fan, random pop-ups, and BSODs, then has similar issues with the replacement. The techs try one thing after another, finally discovering the cause of the problem: A furry friend who thought the laptop was the perfect spot for a nightly nap.

More stories:

In plain sight: On the trail of a problematic printer

The strange case of the missing servers

Tech trouble at the steel mill

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