Tech blunders, drama, comedy!

IT pros share behind-the-scene stories of the job, from personal bloopers to bureaucratic nonsense

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User (un)awareness

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Credit: SVLumagraphica

Most end-users aren't expected to master high levels of technology. But there are those folk who don't seem to grasp common sense or basic etiquette. Even a little more awareness would make their lives easier -- not to mention the lives of the techs who have to help them.

Take the unfortunate admin who was handed a smartphone that didn't work. Way too late, the user 'fesses up that he'd dropped it in the urinal. Add to the tech toolbox: Rubber gloves, hand sanitizer, and patience, all in large supply.

More stories:

Contagion! How not to stop a computer virus

You're fired! 3 terminally stupid user tricks

Dear user: Details do matter

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