Ledcor Technical Services, which lays cable for North America's largest communications networks, needed a better way to schedule more than 800 field technicians, and those workers needed a better way to track their jobs and send reports. The spreadsheets, Word documents and PDF files the company was using just weren't up to the task, says CIO Greg Sieg.
"It was this multilayered chess game, and you can't solve it without some system capabilities," says Ryan Yada, director of applied technology.
So the business, one of The Ledcor Group's construction companies, started its search for the right software. The tool had to bring immediate improvements but also be able to scale to meet increasing demands. It had to process the full spectrum of resource planning, from scheduling workers to collecting reports on completed assignments. It had to work with various mobile devices. And it had to deliver clear financial benefits.