Spotlight on unified communications

Off the hook Credit: Image credit: flickr/faungg's photo

Unified communications by the numbers

Top 3 -- Cisco, Microsoft, and Avaya are unified communications and collaboration (UC&C) market leaders in 2013. Other vendors ranked as either Major Players or Contenders in the UC&C market include Aastra, Alcatel-Lucent Enterprise, Digium, Huawei, IBM, Interactive Intelligence, Mitel, NEC, ShoreTel, Siemens Enterprise Communications, and Toshiba America.

Source: "IDC MarketScape: Worldwide Unified Communications and Collaboration 2013 Vendor Analysis", IDC, July 2013.

2.7% -- Compound annual growth rate for IP PBX revenue for 2013-2017, fueled by required transitions from old to new IP-based voice technology and interest in UC&C.

Source: Worldwide IP PBX and Desktop Hardware IP Phone 2013–2017 Forecast, IDC, August 2013.

34% -- Worldwide UC revenue growth in the 2nd quarter of 2013 from the year-ago quarter.

Source: Enterprise Unified Communications and Voice Equipment, Infonetics Research, September 6, 2013.

21.3% -- Expected growth in UC application segment in 2013.

Source: Enterprise Unified Communications and Voice Equipment, Infonetics Research, September 6, 2013.

51% -- Share of survey respondents with unified communications technology ‘in use’ or ‘in plan’ who predict increasing their spending.

Kennedy, Daniel, Unified communications remains a three-horse race, June 6th, 2013.

Unified communications in depth

Microsoft pushes its way into crowded unified communications market

Largely dismissed as a nonthreat by competitors when it first arrived in 2003 with the name Office Communicator, Lync today has positioned itself as a product that demands attention from enterprises looking to upgrade or adopt a UC platform.

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Unified communications drives collaboration, cost savings (after a lot of hard work)

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Pack up Basecamp and put a sock in Yammer. These off-the-beaten-path cloud services offer more, and frequently at a fraction of the cost.

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