Spotlight on unified communications

Credit: Image credit: flickr/faungg's photo

Unified communications by the numbers

Top 3 -- Cisco, Microsoft, and Avaya are unified communications and collaboration (UC&C) market leaders in 2013. Other vendors ranked as either Major Players or Contenders in the UC&C market include Aastra, Alcatel-Lucent Enterprise, Digium, Huawei, IBM, Interactive Intelligence, Mitel, NEC, ShoreTel, Siemens Enterprise Communications, and Toshiba America.

Source: "IDC MarketScape: Worldwide Unified Communications and Collaboration 2013 Vendor Analysis", IDC, July 2013.

2.7% -- Compound annual growth rate for IP PBX revenue for 2013-2017, fueled by required transitions from old to new IP-based voice technology and interest in UC&C.

Source: Worldwide IP PBX and Desktop Hardware IP Phone 2013–2017 Forecast, IDC, August 2013.

34% -- Worldwide UC revenue growth in the 2nd quarter of 2013 from the year-ago quarter.

Source: Enterprise Unified Communications and Voice Equipment, Infonetics Research, September 6, 2013.

21.3% -- Expected growth in UC application segment in 2013.

Source: Enterprise Unified Communications and Voice Equipment, Infonetics Research, September 6, 2013.

51% -- Share of survey respondents with unified communications technology ‘in use’ or ‘in plan’ who predict increasing their spending.

Kennedy, Daniel, Unified communications remains a three-horse race, June 6th, 2013.

Unified communications in depth

Microsoft pushes its way into crowded unified communications market

Largely dismissed as a nonthreat by competitors when it first arrived in 2003 with the name Office Communicator, Lync today has positioned itself as a product that demands attention from enterprises looking to upgrade or adopt a UC platform.

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Use your cell phone as a WiFi VOIP phone

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Unified communications drives collaboration, cost savings (after a lot of hard work)

Unified communications (UC) systems offer end users the chance to broadcast the best way to contact them, avoid the embarrassment of an overstuffed voicemail and maybe, just maybe, get rid of the fax machine once and for all.

Six alternative tools for small business collaboration

Pack up Basecamp and put a sock in Yammer. These off-the-beaten-path cloud services offer more, and frequently at a fraction of the cost.

Enterprise social network moves ad agency into the future

Olgivy and Mather builds its own social collaboration system with open-source tools and many, many user interviews.

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