IT Underworld
by Phil Johnson

IT Underworld follows George and Elias, two lowly foot soldiers in the IT army of a large company, and their battles with clueless end users and meddling execs.

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3 comments
15I like it!

You call it avoidance, I call it customer service

In which George learns that there's no escaping the "honey do" list.
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2 comments
34I like it!

It's the help desk, not "the help"

George, performing help desk triage, turns away a user in need of backup.
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2 comments
11I like it!

Windows 7 fire drill

What really happens when Microsoft tests Windows 7 updates.
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2 comments
33I like it!

Stress test failure

Even the most finely tuned systems have their breaking point.
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2 comments
7I like it!

Getting busy

What's the last thing you do before going to sleep?
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2 comments
12I like it!

Down and out? Nope. Just out.

In which Elias explains to the suit why he can't get there from here.
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2 comments
15I like it!

When New Year's reveling gets out of hand

In which Elias gets a little tipsy and proclaims his love for ... Vista.
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2 comments
11I like it!

When the robot from Lost in Space is configured with Google Voice

Danger! IT support!
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2 comments
18I like it!

The helpdesk three strikes rule

2009 has hardly begun and George is already revoking beverage privileges.
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2 comments
10I like it!

Safe from Conficker?

All dressed up and no virus to catch.
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Solaris Tip: Have Your Files Changed Since Installation?

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What Gizmodo missed about the Pro WX Wireless USB disk drive

 

Sidekick: The Good News & the Bad News
Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
- mburton325

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