SaaS Notes
by Martha Young

In this blog I will be addressing SaaS throughout 2009. I'll cover how to evaluate which applications to consider, how to implement, security and identity, pitfalls to using the cloud computing model and anything else you, the reader, tell me you want to know. That’s the key... you have to talk back to me. Make this interactive. Let me know what works and where I missed the boat.

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Social Networking - What is the Business Value?

Social networking has become widely adopted in the consumer and personal market place, but has not gotten the anticipated traction in the business world. I’ve been mulling over this market dilemma for a long time and have developed some ideas to explain the lagging business adoption.
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Situation Analysis Part II

There are two common models for situation analysis: SWOT and PEST. These models help you answer the questions at the core of situation analysis: Does the proposed initiative move the company forward in its e-Business Readiness strategy? Does the proposed initiative expand the firm's competitiveness?
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Leadership - Benefits of Virtual Business Processes

The concept of virtualization needs to be clarified. On the one hand there is hardware virtualization. Hardware virtualization includes servers, desktops, storage, data centers, etcetera – the physical components of the network infrastructure. Virtualizing at the physical level is a tactical maneuver. It is not a competitive differentiator, nor does it provide a long term, sustainable competitive advantage. On the other hand there is process virtualization. Process virtualization is strategic to a company. Improved business processes offer companies a highly sustainable competitive advantage by allowing firms to improve quality and productivity, lowering costs and freeing up resources to focus on innovation and adding value. Business process virtualization (BPV) also unifies the focus of the firm, whether the focus is on creating profit, monitoring and fulfilling consumer needs, growing the business or all of these areas.
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Leadership - Value of Situation Analysis and Visioning

The next time your boss tries to fill your time with a project that does not support the bigger e-Business readiness strategy, ask a few of these questions.

Leadership - Customer Care as a Virtual Business Process

Customer care is the buzz phrase of 2008. Depending on which vendor you speak with the phrase can have various unique meanings rooted in what the vendor is selling. Customer care is becoming a source of significant differentiation between firms. In the virtual world of e-Business, customer care must include the full life cycle of care: target, acquire, transact, service, retain and grow with each step being in alignment with business processes. A sound customer care program provides substantial benefits to the Internet-enabled business.
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Leadership - Defining IT Performance Measures

Determining and establishing performance measures prior to a project's planning process assists in defining if the project was successful. Measurements assess whether the IT initiatives align with business strategies, ensure that the funding allocated was appropriate based on organizational priorities, and demonstrate that your investment produced the positive results you expected. What should those performance metrics be measuring?
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Leadership - Funding IT

Establishing budgets and funding for company initiatives have to be some of the most challenging business discussions. It probably feels like every department is being squeezed to provide more toward the company’s growth with shrinking resources. This is where conducting business as an e-Business organization truly shines. Department leads need to focus on two critical areas: creativity and collaboration. Teams that collaborate across the firm obtain greater leverage of existing corporate knowledge as well as resources that exponentially improve each division’s initiatives.
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Leadership - The Role of IT Governance

You are probably asking yourself: What is IT governance and what function does it perform in preparing a company for e-Business? The IT governance team is a subset of the overall leadership team. The governance team is a board or senior management responsibility, and IT governance is specifically related to IT. The team must carry the leadership strengths with it as it focuses on IT governance and aligning IT with business strategy. The IT governance team is tasked with the responsibility of ensuring that IT initiatives and projects move the company incrementally closer to its goal of virtualization and e-Business Readiness.
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Organizational Leadership - Preparing Leaders for Virtualizing the Business

Virtual business success begins at the top with Internet savvy leadership. What do you do, then, if after reviewing the leadership readiness questions you discover the firm's leaders are not ready to go virtual? This post explores a few of the most common hurdles of leadership readiness and how to overcome them as you build your business case for taking the firm virtual.
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Leadership readiness for virtual business

Organizational leadership in the virtual firm is fundamentally different than leadership in an Industrial-Era firm. Don’t get me wrong, the works of Frederick Winslow Taylor and Peter Drucker laid the foundation to scientific process management principals. However, these bellwethers were coming at business theory during the Industrial Revolution. Their focus was on improving assembly line efficiencies, the core of most companies in their era. Today we seek to improve the flow of intelligence: intelligence on supply chain, customer satisfaction, distribution, research and development, and other processes. Business processes and how they interplay are at the core of the virtual business.
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Sidekick: The Good News & the Bad News
Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
- mburton325

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