Business Process Management: Leveraging Competencies and Streamlining Processes to Achieve Operational Excellence

Sponsor: IBM

BPM is a business management practice that encompasses process automation, process modeling and simulation, process modularization and service orientation, process monitoring, and process optimization. This study of 354 end users found that a majority of respondents believe that their organizations as a whole are at "process ignorance" rather than "process excellence." Where are you and your organization in the maturity curve?