June 22, 2012, 7:09 AM — Here's the hard truth: The employees you support -- whose data centers you keep humming and whose email accounts you provision -- they don't need you any more. If you can't provide a service they want right now, they'll call up Salesforce or Amazon Web Services and order it from the cloud. And they'll do it without even telling you.
Your enterprise customers no longer belong to just you, says Narinder Singh, co-founder of cloud-based professional services organization Appirio.
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