More on Business & Money

When your customers contact your support staff with a problem, is their first reaction to simply file the message away for response a few days (or weeks) later? If so, you need to quickly fix that attitude so your customer service people take ownership of  

You're an open source programmer, or you want to  

By Molly Upton Despite a continuing flurry of announcements of new emarketplaces, there are limits to how many can successfully  

Brainbench's New MVP Program Brainbench recently adopted a new test naming system that moves certification names from a role-based name (for example, MS Access 2000 Programmer) to a skills-based name (for example, MS Access 2000  

One of the biggest drawbacks to setting off on your own as a consultant or freelancer is losing company-funded retirement plans such as 401ks and  

You're spending thousands on a certification exam to add that all-important CCNE or MCSE at the end of your name, but it's been a while since you've had to study for a  

Dear Edgar, I'm having trouble deciding whether or not to work for a