But ironically, it seems that advances in single sign-on and provisioning can have the unexpected impact of scaring those individuals that you would rather impress. That's what happened at Hartford Hospital, which also managed to set up single sign-on for physicians there using Novell's products.
After considerable effort establishing single sign-on, synchronizing Novell's e-Directory in Identity Manager with Microsoft Directory and setting up the right workflow, the demonstration of how it all worked for physicians at terminals ended up spooking some in the hospital's medical-records department, says Fernando Seguro, manager of systems engineering at the Hartford, Conn., hospital.
Seguro says some voiced concerns that doctors would walk away and not log off from applications exposing unified patient records, leading to a greater chance of patient data being compromised.
"So, we disabled the single sign-on six months ago," Seguro says. "It's a victim of its own success."
But he adds, "We can turn it back on at any time," and the hospital is pursuing the addition of other risk-management controls, such as proximity devices that will automatically log off systems based on detection of electronic badges, to allay any concerns about single sign-on.