Business decision makers (BDMs) are increasingly guiding IT decisions at many leading companies. Here, we explore the shift of influence and examine the top issues facing business innovators, and how each line of business should approach this new relationship with technology.
  • Wireless to boost data analysis, security, shopping

    Posted February 26, 2001 - 11:49 am

    Wireless companies are developing software that will sift and organize financial data, all-in-one corporate security cards based on personal area networks, and personal shopping cards that track you and your purchases.
  • Ariba enlivens the exchange

    Posted February 26, 2001 - 11:41 am

    With online exchanges no longer able to attract companies merely by offering buying and selling capabilities, Ariba next week will announce alliances that extend the collaborative supply-chain functionality of its marketplace platform.
  • Wireless networking matures

    Posted February 26, 2001 - 10:28 am

    Waking from a year-long slumber and recently bursting free from some lingering technical and regulatory restrictions, fixed broadband wireless technology may soon be in a position to catch up with its Internet-access rivals: DSL and high-speed cable.
  • Changing the company name

    Posted February 26, 2001 - 10:13 am

    Corporate name changes are on the increase. Finding or coining the right name and URL to convey the right corporate message is becoming more difficult.
  • Employee surveillance: Where do you draw the line?

    Posted February 26, 2001 - 10:03 am

    Sometimes being an IT manager can feel more like being a cybercop than a tech professional. It's a murky arena where the line is blurred between visions of Big Brother and a free-for-all liability nightmare.
  • Filters get clogged

    Posted February 23, 2001 - 5:58 pm

    A couple of recent items caught my eye concerning Internet content-filtering software (a.k.a. 'censorware'), and I?d like to bring them to your attention.
  • Filtering vs. family values

    Posted February 23, 2001 - 5:54 pm

    An adult or even an intelligent older student serving as a monitor or prefect can provide a role model for kids. A computer program can at worst make a kid even more determined to overcome the barriers it rigidly imposes without explanation.
  • Server sales up in 2000

    Posted February 23, 2001 - 5:37 pm

    Although server vendors suffered in the third quarter of 2000, analysts say that the server industry apparently is unaffected.
  • E-GM President: No slump, only adjustments

    Posted February 23, 2001 - 4:26 pm

    Earlier, this month General Motors Corp.'s announced that sales were down 5 percent over the same quarter last year, that it would seek a 10 percent head-count reduction and attempt to lower its inventory levels as well. Lee Copeland Gladwin spoke with Mark Hogan, president of e-GM, about whether an economic downturn will affect the IT initiatives at the world's largest automaker.
  • Financial roundup: Looking at Lucent, Sun, Motorola

    Posted February 23, 2001 - 4:13 pm

    THE U.S. ECONOMIC slowdown continues to be felt sharply in the technology industry, with both Sun and Motorola issuing earnings warning this week. However, for telecommunications equipment maker Lucent Technologies, which is battling massive losses, there was a dose of good news for a change.

  • Paper forms maker slashes $15M from IT budget

    Posted February 23, 2001 - 12:17 pm

    Moore Corp., a Toronto-based paper forms maker, is changing CIOs and will cut its IT budget by $15 million as part of a $100 million round of corporate cost-cutting.
  • New UPS software 'feature' angers customers

    Posted February 23, 2001 - 10:58 am

    When United Parcel Service of America Inc. listed the enhancements and key benefits of the newest version of its WorldShip software, it forgot to tell customers one thing: The shipping software might automatically reconfigure their Internet browsers and make UPS's home page their own.
  • Site upgrades leave customer data vulnerable

    Posted February 23, 2001 - 10:37 am

    New York-based Columbia House Co. confirmed reports that some customer information could have been viewed by outside users during recent upgrades, though a spokeswoman said only customer names and the last four digits of their credit card numbers were visible.
  • Pricing glitch causes one cent attache cases

    Posted February 23, 2001 - 10:15 am

    A recent pricing error at allowed some lucky shoppers to get more than they bargained for -- a $40 attache case for just one cent.
  • Seeking e-business recipes for success

    Posted February 22, 2001 - 2:57 pm

    Commerce, community, and content -- these were the key ingredients used by the first wave of pure-play dot-coms breaking in to the Internet economy. Despite the demise of many of these startups, these three principles are still essential to any business looking to use the Internet for competitive advantage.
  • Expedia and Travelocity improve search features and customer experience

    Posted February 22, 2001 - 2:47 pm

    LOOKING FOR A GOOD airfare these days is almost as hard as finding venture capital for a dot-com startup. OK, nothing is that hard. But to find the right fare and the right itinerary, travelers have to shop around. And there are plenty of sites offering travel services, from to to -- even
  • Sure, content is king, but where does it rank on the value scale?

    Posted February 22, 2001 - 2:42 pm

    ALMOST ALL ONLINE businesses that produce content sites are struggling. According to a recent Forrester Research report, "The Content Site Turnaround," 80 percent of content sites are not profitable. The biggest hurdle to the success of many of these businesses is that they continue to see themselves as purely content. So, if the advertising revenue model can't support the content site, can the customer?
  • Yahoo and IBM: Headed for a BI collision?

    Posted February 22, 2001 - 2:28 pm

    BI (business intelligence), much like the phrase military intelligence, is an oxymoron that marries two seemingly incongruous ideas to describe a critical function. The vast majority of businesses today have no idea what's happening to their business until it's too late for them to do anything about it. This has always been the case, and in the past it didn't bother most companies. After all, most competitors were as blind as they were, and before the Internet, companies could take a fair amount of time to change, alter, and develop new business strategies.
  • Venture funding slows for net start-ups

    Posted February 22, 2001 - 12:28 pm

    Venture capital investments in network start-ups are coming back down to earth, but it appears they may be in for a soft landing.
  • Quick response processes

    Posted February 22, 2001 - 11:50 am

    To improve efficiency throughout their supply chains, some companies have turned to quick response processes. Quick response is a method that allows manufacturers or retailers to communicate inventory needs for their shelves or assembly lines in near-real time.
  • Personal knowledge: Do we know too much or too little?

    Posted February 22, 2001 - 9:52 am

    In the waning days of the 2000 election campaign, I received a curious solicitation from the candidate running against Hillary Clinton for the New York Senate seat.
  • E-commerce benchmarks

    Posted February 21, 2001 - 6:01 pm

    E-commerce benchmarking must measure customer satisfaction. Important questions are whether the customer would do business with the company again and whether he would recommend the site to friends.
  • Busting B2B e-commerce fraud

    Posted February 21, 2001 - 5:48 pm

    New technologies capable of handling secure, real-time transactions will help prevent, detect and prosecute B2B e-commerce fraud.
  • Determining a project's success

    Posted February 21, 2001 - 5:42 pm

    To manage a successful project, there's a lot of detailed, day-to-day work that must be done. But many experienced managers never ask these two fundamental questions at the beginning of their projects: Who has the right to declare success? And what are the criteria that will be used to determine success or failure?
  • Demanding privacy

    Posted February 21, 2001 - 5:36 pm

    The time has come for Congress to step up to the plate and enact legislation that provides baseline Internet privacy protection. Contrary to popular belief, the U.S. Constitution doesn't generally guarantee personal privacy.
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