Stupid user tricks 5: IT's weakest link

Flaming laptops, nosy mothers, and server racks sent tumbling down stairs -- seven more real-world tales of IT brain fail

By InfoWorld staff, InfoWorld |  Career, help desk

Boy, that would have been nice. But we also learned that Mr. IT had gotten tired of going to the second floor to replace backup tapes. After all, that disk array was doing just fine as a backup. So the last tape they had was from four months before the four-post header.

Fallout: Not only did Mr. IT get fired, but the IT team lost the contract -- unfair.

Moral: Do your daily backups, and don't treat your  IT infrastructure like a fridge.

Stupid user trick No. 5: Letting mom monkey around with the admin consoleIncident: One IT consultant tells tale of yet another hard-learned lesson in proper password management brought to you by that time-honored IT pro, mom.

A small-business client had us install a Small Business Server box for her. She had about 12 people working for her, including her mom, who was doubling as the office manager and her daughter's personal assistant.

We did as we were asked. Everything was set up, tested, and found to be working. We established an admin account on the server and left it with the owner with strict instructions that it's for emergencies when she's on the phone with us only. She, of course, gave the admin account info to her mom to keep someplace safe without passing on the last part of the instructions.

Her mother went exploring and found this thing called Active Directory. Next thing we know, we're getting an angry call from the daughter because our email server was sending strange emails to all her clients and friends. The story: Her mom had figured out how to get into Computers and Users and had been adding everyone in her daughter's address book into AD, along with generating them an internal email address in addition to the one listed in her daughter's rolodex. The system sent everyone a welcome email with an introduction to the "new" network they'd just joined.

Fallout: Apology emails around, consultant fees to delete all those users and set AD right, and palpable tension between daughter and mom.

Moral: Server passwords aren't status symbols. If a person doesn't need one, don't share it.

Stupid user trick No. 6: Paying before planningIncident: Hubris is no stranger to the world of IT. But when a trumped-up higher-up puts the purchase before the plan, the fallout can mean only one thing -- a derailed career, as one developer recounts.

I worked for an Internet startup back in the late '90s, complete with big-time VC funding and a small DNA kernel of three business whizzes and one techno geek who gleefully grabbed the CTO title.


Originally published on InfoWorld |  Click here to read the original story.
Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

Answers - Powered by ITworld

ITworld Answers helps you solve problems and share expertise. Ask a question or take a crack at answering the new questions below.

Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

Ask a Question
randomness