1. Enhance your personal productivity by making phone calls faster. If you have Skype installed on your PC, clicking on a phone number automatically calls the number, thus saving you the time of dialing the number.
2. Use it as a way to record your phone calls (legally of course) for future analysis and learning purposes.
3. Use it when providing instructions and/or technical support, record your technical advice, convert it to text using Dragon Software, and use the transcripts for a Frequently Asked Question (FAQ) section on your company website.
4. If you work remotely, from a home office, use it to improve your personal relationships with people at your corporate office. Use Skype in cooperation with your webcam. Seeing the faces of people you are working with, and them seeing your face, can help put-a-face-with-the-name. This visual touch makes you more than just the voice on the phone.
5. When giving remote presentations to coworkers, point your webcam toward the whiteboard and you can include ad hoc diagrams, flip chart, and other similar visuals in your remote presentations.
6. Have Skype on everyone’s desk. It helps to even the playing field between in-office and remote workers; thus helping remote workers feel more integrated within the team which facilitates increased communication, enhanced coordination, and potentially higher productivity.
7. If you have staff in two physical locations, use Skype (with web cams) between the locations. It will help facilitate teamwork between the two groups by giving them a greater feeling of personal familiarity.
8. If you and/or your group provide technical support to internal or external business users, use a Skype-type tool so those you are helping can see you. This can dramatically improve your client service rating because the people you are helping will have a stronger personal connection to you and thus be less likely to give you a poor rating.
9. If your project has people in many locations, use group video calling product feature so that everyone can see everyone else. This is a great teambuilding tool because it helps give the team a sense of “oneness” by seeing everyone together on the screen at the same time.
10. Skype can now also be used for file sharing. This can help you pass large files from place to place without worrying about email size limitations and filling up people’s email boxes.
As techies, we spend our lives helping others improve their productivity and way of life by providing them with great technologies. The moral of this blog is that we should also remember to use these tools, like Skype, for our own benefit also.
If you have any questions about your career in IT, please email me at
eric@ManagerMechanics.com or find me on Twitter at @EricPBloom.
Until next time, work hard, work smart, and continue to grow.