11. Teetering on the bleeding edge
With public beta programs now commonplace, the temptation to rely on cutting-edge tools in production systems can be huge. Resist it. Enterprise IT should be about finding solutions, not keeping up with the Joneses. It's OK to be an early adopter on your desktop, but the datacenter is no place to gamble. Instead, take a measured approach. Keep abreast of the latest developments, but don't deploy new tools for production use until you've given them a thorough road test. Experiment with pilot projects at the departmental level. Also, make sure outside support is available. You don't want to be left on your own when the latest and greatest turns out to be not ready for prime time.