Three controls under the COBIT 5 framework for managing enterprise IT and governance relate to skills and capabilities. These include APO05 (manage benefits achievement), APO07 (manage contract staff) and EDM04 (ensure resource optimisation). APO05 and APO07 reference SFIA directly as related guidance.
3. Skills were not really required in the first place
This is the most unlikely outcome, as why would an organisation include a requirement for a skill that was not really required? If this is the case, then the role should be re-scoped and the skill removed.
Translating missing skills into dollar value
On average, there was $28,000 worth of skills missing in each role assessed in the Adaps study and $73,300 worth of value being provided. The average salary for each role should have been $101,300, but the actual average remuneration was $118,400, a difference of $17,100.
Therefore, the combined saving if a person was aligned to each role would be $45,100. To put it into perspective, with an organisation of 1,000 IT staff, the saving would be $45 million per annum, or approximately 31 per cent.
There is great value in adopting frameworks like ITIL, Prince2, COBIT and others to standardise processes and implement good governance.
Unless we define the roles that support these frameworks effectively, then people will be challenged in performing their tasks and being effective in their roles.
By implementing a skills framework like SFIA, we can better align the skills required for the roles we build, and justify the cost of skills development and career progression.
If we understand the value of a skill or set of skills, we can choose whether to build the capability ourselves or purchase it from a third-party. We can track where our human assets are, and calculate the return on our human capital.
Finally, by aligning the roles people have to the skills they require, we are much more likely to get them to adhere to the processes they need to follow. SFIA is the missing or forgotten framework, and a critical component to both embedding and delivering IT governance.
Simon Roller is managing director at Adaps Consulting, which helps organisations with IT strategy and governance.