November 05, 2008, 12:40 PM — Companies will likely be making conservative bets over the near term when it comes to hiring CRM consultants. CRM consultants will be in need, especially as companies attempt to get more from the systems they already have. However, more than ever, consultants will need to prove ROI. While increasing efficiency and reducing operating costs are likely to be the pressure points, growing revenue will also be important to achieve whenever possible.
Learn more about how CRM strategy trends are influencing today's CRM careers in this podcast.
Related links:
CRM training and education
Importance of Web 2.0 skills to CRM professionals
CRM certification issues and CRM consulting outlook
About the authors:
Bruce Culbert is the CEO of myCRM Career, a site dedicated to helping CRM professionals connect and advance their careers. Culbert is also the CEO of iSymmetry, an IT recruiting, staffing, consulting and outsourcing firm. Jeff Tanner is the Associate Dean of Research at Baylor University and runs a CRM consulting practice.
