Business Analytics

Business analytics news, solutions, and analysis for IT professionals

Why – and how – to do a better job of listening to your end user customers

IT managers haven't always been the best listeners. Here are some strategies to consider, taken from the best and worst customer interaction stories heard at a recent conference.

Big data analytics.

Cray announces monster 1,500 core Big Data system

Turnkey Big Data analytics, integrated software for high performance data processing

The CIO and CMO perspective on big data

A diverse group of CMOs and CIOs weigh in on how they work together to transform marketing with big data and analytics tools, how they ensure that big data is actionable and what they need from each other to get big data right.

Analytics project wins new business for insurance company

Until recently, the homeowners' insurance underwriting process at CIO 100 honoree Bankers Financial was relatively rudimentary. A potential customer called an agent. The agent asked seemingly endless, sometimes odd questions ("Does...

Top CIOs turn analytics into money-making new products

Winners of the CIO 100 awards say big data brings IT a chance to break new ground in generating revenue and improving customer experience.

Can data analytics make teachers better educators?

Access to more and better data, and the capability to visualize it in more meaningful ways, will make teachers better able to perform the data analysis they've been doing all along.

Real-time analytics helps Virginia credit union prevent fraud

Financial institutions use many technologies to fight crime, but much of the work comes too late, focusing on suspicious activity, like uncharacteristic charges or money transfers, after it happens.

First IBM Power8 systems hit the market

New OpenPOWER Foundation will encourage customers and competitors to take part in processor innovation.

Are Apple and Gartner afraid of analytics?

In theory, analytics should help firms make key business decisions. In practice, companies ignore analytics because it's likely to tell them the bad news they don't want to hear.

With Insights, New Relic hopes to win new customers outside dev shops

Developers might find use for new types of data available in New Relic Insights, but marketing and other business users might also find use for the data.

College stats geeks' computerized system predicts Louisville to repeat as men's NCAA basketball champ

Georgia Tech/Columbia research team has picked winner 3 of past 6 years.

Splunk and Tableau join forces to give machine data to business users

Splunk and Tableau have formed a strategic alliance through which Tableau's visual analytics business intelligence platform can connect to machine data from Splunk as a native data source. The partners say the alliance will drive new...

Ethics code seeks to deter dishonest analytics

The INFORMS code of ethics requires analytics professionals to report unbiased answers, not just what the client wants to hear.

R for Everyone: Advanced Analytics and Graphics [BOOK GIVEAWAY]

Five will win. Enter the drawing today!

Intel's new Xeon E7 marks the end of Itanium

The latest high-end Xeon is built with massive in-memory data sets in mind, and the platform is as reliable as anything in the RISC world. So why buy RISC any more?

8 ways to use Web analytics to increase online sales

Experts share their top tips on how businesses should interpret and use Web analytics reporting to improve customer engagement and increase purchasing on their websites.

Healthcare needs data analytics for the ACO model to succeed

If the accountable care organization (ACO) is to avoid the fate of the health maintenance organization (HMO), then ACOs need to take advantage of the data that HMOs lacked in the 1990s -- and realize that holding, viewing and using...

How analytics helped Ford turn its fortunes

Ford is using big data to drive virtually every aspect of its global turnaround.

Integrating CRM and analytics key to next-gen customer loyalty programs

Rather than giving away free stuff, The North Face and Red Robin create customized "experience" rewards for faithful customers

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