Customer Relationship Management (CRM)

Customer relationship management (CRM) news, solutions, best practices, and analysis for IT professionals

Bullhorn's new CRM tool mines email for deeper relationship insight

The stand-alone SaaS offering promises a holistic view of company relationships

Salesforce App for Outlook brings CRM data to the inbox

Now in beta, the app is available for free with a subscription to Salesforce Enterprise Edition or higher

With mobile on its mind, SugarCRM looks to expand

The idea is that instead of just inputting data, users like salespeople will get help as they go about their day

Microsoft Dynamics CRM gets an analytics-infused update

Highlights include new social and mobility features, closer Office 365 integration

Salesforce gives Service Cloud a shot of data science

New features aim to help companies be smarter in customer interactions

SugarCRM acquires Stitch to boost mobile CRM offerings and know-how

Stitch's technology analyzes email, calendar and CRM data to help make sales staff more effective

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11 tips for improving your company’s customer support

Here’s how to ensure your customers are getting the help they need and coming away with a positive impression of your company.

Salesforce's steps up its global focus

Targeting SMBs, the customer-support app now speaks more than 50 languages

Heroku Enterprise launches, bringing Salesforce's app platform to the business

Today, Salesforce introduces Heroku Enterprise, which takes the core platform-as-a-service and adds more features to make it accessible to the enterprise. 

Rethinking CRM at Trek Bicycle

Trek adds value to Microsoft Dynamics CRM by using Scribe to import data from ERP.

Luminoso to enterprises: Here's what all that chatter really means

Based on machine learning, the company's new Compass system helps you understand what consumers are really saying

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Quick and dirty is a sure way to fail at social CRM

Too many firms go on a social media binge without making the necessary investments in process, policy, and products – you know: the boring, expensive, hard stuff that will actually make it work well.

How to get the best performance out of Salesforce and other SaaS apps

Seven ways to resolve Salesforce and many other SaaS performance issues.

Oracle Service Cloud gets more social

Access to an online customer's browsing history gives a fuller view of their experience

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8 enterprise software predictions for 2015

What does the future hold for BI, CRM, ERP and enterprise software in 2015? IT experts discuss which enterprise software trends will have the greatest impact on IT organizations in the coming year.

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Big data and CRM help public broadcaster attract more donors

Data quality projects show Boston's WGBH how to segment customers for more lucrative target marketing.

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Salesforce1 Platform review: The right stuff for mobile development

Salesforce1 Platform gives Salesforce developers at all skill levels good options for building mobile apps.

Salesforce connects SharePoint files to its cloud with new tool

Salesforce Files Connect is a new solution from Salesforce that lets users index, search and share your SharePoint Online and on-premise files in one place.

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Salesforce introduces custom AppExchange storefronts

Salesforce takes on the enterprise app store.


Microsoft's unified government cloud targets public sector

Microsoft established a presence in the government market with Office 365, but the software leader is adding to its arsenal with Azure Government and Dynamics CRM Online for Government.

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