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Customer Relationship Management (CRM)
Customer relationship management (CRM) news, solutions, best practices, and analysis for IT professionals
Salesforce.com buys developer of quoting and billing apps for SMEs
Microsoft's Cortana gives Salesforce customers insights into sales pipeline
Salesforce taps Instagram's new API with tailored marketing tools
Marketing Cloud users now have easier access to Instagram's 300 million users
Microsoft buys sales-gamification startup with eye to CRM combo
Incent Games' software will be integrated into Microsoft's Dynamics CRM offering
Could you give me information about skivi?
CRM backups or audit trails? Yes, please
You’d think that either thorough backups of your CRM system or full audit trails would be enough to keep you out of trouble. Life should be so simple.
Microsoft snaps up FieldOne to enrich Dynamics CRM
The move is a 'no-brainer,' one analyst says
Salesforce sweetens the deal for growing SMBs with new Desk.com edition
Business Plus release focuses on enabling scalability.
What ROI can I expect from a CRM deployment?
New Salesforce line helps enterprises deliver in-app customer support
An offering for SMBs is also on the way
What does the future hold for Microsoft Dynamics?
Microsoft Dynamics software line isn’t dead. Instead it’s moving to be a service you can build into the tools you need to make your businesses processes work better.
Salesforce's new analytics apps will be tailored for specific roles
The first to arrive is Sales Wave Analytics, targeting salespeople
Salesforce Marketing Cloud aims to blur the lines between marketing, sales and service
New updates enrich the software's tools for better cross-channel integration
From doughnuts to Dressgate: How real-time marketing helps brands stay relevant
Say goodbye to those leisurely campaigns of yore
Why marketers are betting big on predictive analytics
Lattice Engines is one of many software providers capitalizing on this trend
Salesforce doubles down on big data with new analytics tool
Through a variety of partnerships, Wave for Big Data aims to open new data sources to Salesforce's Analytics Cloud.
Salesforce Community Cloud gets recommendation tool to boost engagement
The update also lets companies create their own communities complete with custom apps
With a fresh $40M, Percolate wants to be a Swiss Army knife for marketing software
The company says it offers an all-in-one alternative to myriad marketing tools
Salesforce teams with Sage, spawns new cloud platform for SMBs
Built on Salesforce 1, Sage Life aims to help small companies connect customer, accounting, payroll and finance data in one system
Cross Microsoft off the list of potential Salesforce suitors -- and maybe everyone
Microsoft considers Salesforce's almost $50 billion market valuation too high, report says
Money aside, who's the best fit to buy Salesforce?
The talk of the tech world is whether Salesforce will be sold – for which company would it be a good fit?
Adobe Marketing Cloud gets a CRM boost with Microsoft Dynamics integration
New connection promises a unified view of customer interactions
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