Customer Relationship Management (CRM)

Customer relationship management (CRM) news, solutions, best practices, and analysis for IT professionals

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Salesforce1 Platform review: The right stuff for mobile development

Salesforce1 Platform gives Salesforce developers at all skill levels good options for building mobile apps.

Salesforce connects SharePoint files to its cloud with new tool

Salesforce Files Connect is a new solution from Salesforce that lets users index, search and share your SharePoint Online and on-premise files in one place.

Mac App store

Salesforce introduces custom AppExchange storefronts

Salesforce takes on the enterprise app store.


Microsoft's unified government cloud targets public sector

Microsoft established a presence in the government market with Office 365, but the software leader is adding to its arsenal with Azure Government and Dynamics CRM Online for Government.

SMBs get their very own Salesforce app store

A data integation feature will allow users to add customer information stored in the apps to their portal.

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7 ways you can help your sales team be more effective

From CRM to gamification, sales and marketing experts share strategies and tools that can help salespeople be more productive and close more deals.

Salesforce Lightning Connect marries old apps to new

Salesforce1 Lightning Connect is a new tool to connect the company's cloud with legacy data sources.

Cortana to give voice and ears to Dynamics CRM

The new version of Microsoft's customer relationship management suite will be integrated with the Windows Phone 8.1 personal assistant.

Quip mashes up documents and spreadsheets

Quip is pushing ahead with its plan to turn the mobile and cloud productivity software market on its head, adding spreadsheet capabilities to its namesake app, which until now had been limited to documents.

Georgia's players (R, red) and Namibia's players push each other in a scrum during their IRB Nations

How to do Scrum right

Jeff Sutherland, one of the creators of the popular agile framework, recently shared some advice on how to get the most out of it

Microsoft tightens integration between Outlook Web App and OneDrive for Business

Microsoft wants to promote the use of OneDrive for Business among Office 365 customers, so it's building links between the work cloud storage service and Outlook Web App (OWA), the suite's browser-based email interface.

Microsoft looks to poach customers with aggressive pricing

Microsoft has created an aggressively priced CRM Online product bundle that includes both Office 365 and its Power BI tool, in a bid to steal customers away from rival

If you're a programmer, here's why you should move to Washington state

New (and old) data show that the Evergreen State is a particularly good place for software developers

Bime: The time is right for cloud BI

Bime, an early provider of a cloud BI product, is rolling out an update that includes an improved UI and simplified pricing.

European SugarCRM customers get more options via Deutsche Telekom

SugarCRM customers in Germany, Austria and Switzerland -- especially those concerned about privacy and data access issues -- look to be the prime beneficiaries of a deal for Deutsche Telekom to host the company's customer relationship...

Price tag for troubled SAP project will skyrocket to nearly $1 billion, audit says

The cost of finishing a massive SAP software overhaul at a New York gas utility will rise to nearly US$1 billion from an original estimate of $383.8 million, a newly released audit report has found.

How to avoid an Oracle ERP upgrade disaster

While Oracle Chairman Larry Ellison hyped up the company's burgeoning aspirations in cloud computing during OpenWorld this week, many customers in attendance had their minds focused more on life in the trenches, where matters such as...

Considering CRM consolidation amid corporate merger mania

With all the corporate combinations going on, the topic of CRM system consolidations inevitably comes up.

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