Unified Communications (UC)

Unified communications news, solutions, reviews and analysis, covering VoIP, videoconferencing, messaging, and collaboration

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Unified communications firm Fuze hires well-traveled CEO to lead it to IPO promised land

Fuze, the Cambridge, Mass., unified communications-as-a-service company that recently scored an additional $104 million in funding, has named tech industry veteran Colin Doherty as its CEO.

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Amazon Chime goes after WebEx, Skype for Business and more

On Monday, AWS announced the launch of Amazon Chime, a new service that’s designed to compete with the likes of WebEx, Skype for Business and GoToMeeting. It’s a powerful swing at some very entrenched enterprise software players by...

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Common security mistakes in collaboration tools

Collaboration tools have become all the rage, but has your IT department closed all security gaps.

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5 steps to ensure success when migrating unified communications to the cloud

It’s hard enough to control the performance of your internal network; guaranteeing the performance of the ISP and public Internet is another matter entirely

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Nyansa gets really, really detailed about user application experience

Network analytics services vendor Nyansa has upgraded its offering to enable more granular and actionable user application performance, including across unified communications, software-as-a-service and customer business programs.

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Level 3 blames huge network outage on human error

Level 3 Communications has cited a "configuration error" as the root cause of its nationwide network outage on Tuesday.

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Level 3 acknowledges network outage

Social networks exploded Tuesday morning with customer inquiries and complaints because of a Level 3 Communications network outage across the United States.

Evaluating customer engagement cloud solutions: Key questions to ask

How to reveal the critical architectural differences in today’s cloud solutions

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Why you need to rethink your internal communication strategy

While communicating with customers, vendors and end-users is certainly key to business success, your internal communication strategy is just as critical. Here's how to boost your signal.

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HipChat beats Slack to the punch with group video calling

It just became easier for HipChat customers to get some face time with each another whenever they want it. The company launched new group video calling functionality on Thursday that lets up to 10 other people share a virtual...

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Microsoft launches new Skype for Linux and Chrome

Linux and Chromebook users now have new versions of Skype to play with. Microsoft launched an alpha version of a new client for Linux on Wednesday morning, in a push to get users of the open source operating system video calling and...

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Skype for Business will translate meetings into 40 languages

Microsoft is bringing the dream of the Star Trek universal translator to businesses later this year with the launch of a new beta feature that offers live captioning of Skype for Business meeting broadcasts in 40 languages.

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Microsoft gives businesses a free tool for online meetings

Microsoft is giving small businesses a new way to hold meetings online with the launch of a free Skype Meetings product that's aimed at providing professional communication tools for free.

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8 biggest email pet peeves

Spam, emoticons and group emails -- most people have a love-hate relationship with email. Here are workers' eight biggest email pet peeves.

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7 ways to get more from Slack

Developers share their top tips for being lazy (i.e., increasing coding efficiency) using the popular group chat app.

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Millennials are shaking up workplace communication

Generation Y is driving digital transformation in the workplace, especially when it comes to communication.

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Slack could host your next conference call

Get ready to start fielding voice calls in Slack. The company announced Tuesday that all users of its popular chat app will be able to ring their teammates with a couple of clicks.

UC in the Cloud – Panacea or placebo?

Separating fact from fiction in a cloud-based unified communications deployment

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