Everyone's talking about Symantec's changes to its channel partner program, in which certain large deals were taken direct. Symantec downplayed the move, indicating that only a few large accounts were involved, and the SMB segment still remains channel-based.
Symantec said that as far as the SMB market is concerned, their efforts at automated renewals won't cut the channel out, and partners will still get commissions. What's interesting is that Symantec's VP of the Global Channel Office, Julie Parrish; and the COO, Enrique Salem, seem to be talking in different directions. C-level execs, as the most public faces of a company, is (or should be) public relations experts, but this one seems to speak before he thinks, having said that he didn't think that "somebody who's working with the channel is driving as much value as somebody who's working with a Global 2000 firm." Say what?! Whether what he says is true or not is besides the point, what he's done is completely alienate the entire channel structure that drives SMB sales for Symantec.
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Sidekick: The Good News & the Bad News Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
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The CEO of Symantec is Mr.
The CEO of Symantec is Mr. John Thompson. Mr. Salem is the COO.Duly noted, my mistake.
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