When last we met, I was lambasting RitzCamera.com for its online order-processing system, the one that has a penchant for making orders disappear without a trace.
Well, the Internet is a wonderful thing. Within an hour after posting the original blog entry, we heard from the company. They promised to investigate. In a follow-up phone conversation with the company's CFO, he expressed his dismay that the system was losing orders. We both wondered how many others beside mine.
I've since heard back in an e-mail from the CFO. He says they've figured it out and he is ready to explain it all. So far today, we've been playing a bit of phone tag. As soon as I get the details that unravel the mystery, I'll post them here.
Sidekick: The Good News & the Bad News Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
- mburton325
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