December 07, 2011, 11:12 AM —
PayPal offers a "Donate" button, but when April Winchell used it on her Regretsy site to raise money for gifts for needy children, PayPal shut her account. Big mistake, but things are better now.
True, Regretsy doesn't look like a charity site, and is in fact a commercial business. They've also worked with PayPal for over 10 years. Winchell pointed out in her conversations with PayPal their guidelines don't say the user of a Donate button has to be a non-profit, just "a worthy cause." PayPal did take their cut, of course, apparently more than once.
Shutting down a fundraiser during the holidays is about the worst PR a company can get, and PayPal was showered with condemnation from across the Web in short order. Now, PayPal has reinstated Regretsy, released the funds they withheld, and made a donation of their own. But the flood of negative comments shows many people are unhappy with how the eBay-owned PayPal has handled their success.
I despise PayPal the company. The transaction capability is superb when it works. But if at any point you have to deal with the company, its policies or appalling customer service model and phone systems, look out.
Alex Manchester on techcrunch.com
Paypal is the worst online transaction company in the history of the internet. They are well known to rip people off and provide zero customer support.
Teknohe on cnn.com
And another thing...
As of right now, PayPal has announced its INTENT to donate, but no actual donation has been received.
maiorano84 on cnn.com
Yes, after paypal not only froze the Santa account (after charging fees for the donations THREE TIMES), they froze her personal account in retribution for her blogging about the debacle,
dynomoose on cnn.com
They're not so bad
Paypal is trying to do more by requiring actual identification to open an account (to combat money-laundering) and add more security steps (to prevent unauthorized use) but it's a constant battle between security and convenience.
Jake Mercurio on techcrunch.com
Just another example of how much good will a bureaucratic blunder can cost a company in a couple of days.