Enterprise Rent-A-Car moves to cloud-based ITSM

Company drives new service management and ITIL effort

By Antony Savvas, Computerworld UK |  IT Management, ITIL, ITSM

International car rental group Enterprise Holdings is migrating to cloud-based IT service management to help run its business.

Enterprise, which runs the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands, has brought in ServiceNow to automate its enterprise IT operations and improve end-user support.

Enterprise Holdings began an IT service management (ITSM) enhancement effort and turned to the IT Infrastructure Library (ITIL) standard to guide process improvement. Enterprise was able to simplify process complexity and automate process delivery using a SaaS-based ServiceNow interface.

"ServiceNow provides an intuitive tool that allows our IT teams to work together towards a common goal," said Bill Tingle, vice president of Enterprise. "Our previous solution required too much time and effort, with multiple change requests from our employees. After working with many ITSM tools over the years we knew we had to upgrade to one with a better user experience."

Enterprise now provides an easy-to-use and transparent incident, problem and change management experience to its staff through the ServiceNow interface. It also says it can provide a faster IT service to them as a result.

Five steps to successful ITIL adoption


Originally published on Computerworld UK |  Click here to read the original story.
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