May 08, 2012, 9:33 AM — The 2012 IDG Enterprise Unified Communications and Collaboration (UC&C) survey highlights the uptick in UC&C adoption and investments in the coming 3 years -- specifically in enterprise organizations -- demonstrating the value organizations place on technologies that enable consistent and connected communications between employees, customers and partners. Numerous triggers including social media and collaboration are contributing to the uptick in investments, however the proliferation of consumer devices is seen as the biggest trigger -- 74% of enterprise organization are accelerating UC&C plans because of consumer devices.
Key findings include:
More than half of organizations (51%) are currently using a UC&C solution. Enterprise-sized organizations are leading the way with 59% currently using a UC&C solution.
A majority of organizations (90%) plan to invest in UC&C in the next 12 months, in fact, organizations currently are spending an average of $383,000 on UC&C solutions and services per year.
Two-thirds (63%) of organizations include the CIO and senior IT management in the purchase decision process for UC&C solutions.