September 06, 2012, 11:14 AM —
flickr/André-Pierre du Plessis
Complaints about PayPal customer service, or lack of it, abound. Frozen accounts compounded by huge fees and lack of response to questions infuriate customers.
Elliot Jay Stocks suffered for two years with PayPal before finally being able to write, “Good riddance, PayPal,” in his blog. Stocks complains that has all the power of a bank yet none of the responsibility, such as when they told him on the phone they needed to hold a reserve, then sent an email the next day informing him the reserve would be 100 percent of his account balance.
Christian Owens documents, “My recent experience with PayPal Customer Service.” After using their “Mass Pay” API multiple times, suddenly he was told his account “isn't currently eligible to send mass payments.” Owens was told by several customer service reps, “that feature doesn't exist” while looking at the Mass Payment page on the PayPal site.
Putrid PayPal deserves to die
I had my first business destroyed by paypal, everything was great and I woke up one morning and boom, no more account
Kris Bolton on christianowens.com
There are countless tales of eBay parties having their funds frozen. I've personally had around a dozen influxes of a couple hundred dollars at a time be frozen for 4-6 weeks before I had access to their full balances.
bradddd on news.ycombinator.com
Warnings with the voice of experience
Paypal regulary freeze my account and get me to send the same old docs in.
Liam Acton on christianowens.com
banks can and do have the exact same policy regarding terminating merchant services accounts. They can terminate you at any time, without reason, and when they do so, hold any undisbursed funds in a reserve account for exactly 180 days.
dangrossman on news.ycombinator.com
Not bashing today
ironicly the only good things i’ve ever heard anybody praise PayPal for has been their fraud prevention. I guess this is the ugly flipside.
ryan on elliotjaystocks.com
Luckily, Paypal is an anti-fraud AI company which also happens to run credit cards sometimes. When in doubt, they will always come down on the conservative side. This is why they still exist.
patio11 on news.ycombinator.com
Do you have a PayPal account? Have you had an issue? Free free to tell your story in a comment.